TERMS OF SALES
Article 1er : Reservation
It is recommended that anyone wishing to stay at the hotel book in advance. The reservation will only be confirmed once the hotelier has given his or her agreement. . When making any reservation, the customer must pay a deposit or a bank card number.. The hotel contract is deemed concluded upon agreement between the parties.. Reservations made on our site www.lerlaisdemontigny.fr are effective after a bank card imprint . In the event of rejection, the hotel may cancel this reservation..
The hotel reserves the right to pre-authorize the credit card before the arrival date.
Article 2 : Payment
The accommodation benefit is payable no later than the day of departure. For long-term rentals (1 week and more), notes must be paid weekly.
We accept the following bank cards : Visa, Eurocard-Mastercard and Amex It is also possible to pay in cash.
By application of the article 2102 you Code Civil, the customer cannot object to the retention of his baggage if he refuses to pay.
A valid bank card in the customer's name will be required as a guarantee. A bank imprint is made as guarantee.
Room rates are based on the day.. Failure to pay will result in the immediate expulsion of the customer subject to legal proceedings for payment of their dues.. In case of dispute, competence will be attributed to M. the Judge of the Civil Court of Rouen.
In the event that you cannot provide us with a valid bank card, we would be forced not to accede to your room rental request.
Article 3 : Tourist tax
The tourist tax is never included in the price of the reservation. It is not in force in the municipality.
Article 4 : Cancelation / modification of reservation and commitment
In case of modification or cancellation of reservation, all customers are required to notify 48 hours before the arrival date or the same day for business trips . Failure by the customer to warn within the above deadlines, he must pay as if he were lodging. Any rental started is due in full.
Delays in arrival or early departures cannot under any circumstances give rise to a refund..
In case of cancellation or modification until 2 days (48 hours), the hotel does not charge any fees (request made by email) only concerns direct reservations and not those made by an online agency ( OTA)
In case of no show, the hotel requires 100% stay.
In case of modification during the stay the hotel requires 100% stay.
“Non-refundable” reservation : the full amount of the stay is charged at the time of booking. Non modifiable, non-cancelable and non-exchangeable.
The hotelier has the possibility of re-renting a room without delay under the following conditions :
Cancellation by customer.
Modification of the reservation by the customer.
No presentation of the client.
Error by the customer when making a reservation, on dates, the quantity of rooms or the type of room.
Article 5 : Access to rooms, departure and arrival
On arrival, unless agreed by the hotelier, the customer cannot demand to occupy the room before 16 hours. Nightly rental ends at 11:00 a.m. , regardless of the customer’s arrival time. A luggage storage service allows guests to leave their luggage at the hotel reception.
Late arrivals are possible on request depending on possibilities.
At the time of his departure, the customer must return their room key as well as the night access badge to reception. He is prohibited from taking any object belonging to the hotel. : he must warn the hotelier if he notices a mistake and send him away, under penalty of having the item billed to them.
Anyone wishing to stay at the hotel is required to make their identity and that of the people accompanying them known..
Article 6 : Children and extra beds
Extra beds are available, the customer must contact us to specify the configuration of the room.
A child under 2 years is free with provision of a baby bed upon reservation subject to availability .
No extra bed is available given the range of different types of rooms available to suit all family configurations.
The maximum number of baby beds in a room is equal to 1.
Supplements are not automatically calculated in the total amount of the reservation on the site and must be paid separately directly to the establishment.
Article 7 : Pets
Pets are allowed in the hotel with a supplement of €10/night/animal and a guarantee of €200 will also be requested in the event of damage..
Guide dogs for the blind are admitted free of charge with prior agreement from the hotelier..
A pet is the responsibility of the room tenant. It is forbidden to leave it unattended in the room.
Any damage, caused intentionally or unintentionally, must be paid by the tenant of the room.
Article 8 : Groupe
A reservation is considered as a group from 10 reserved rooms. A deposit of 50% of the total amount of the reservation will be requested at the time of booking to confirm the group. In case of cancellation or modification until 15 days before arrival date, the deposit will be refunded.
In case of cancellation or modification at most 15 days before arrival date, the deposit will no longer be recoverable.
Article 10 : Degradation
The customer must use the rented item in a good manner..
The rooms made available to our customers are checked, functional and in good condition. Our guests are invited to immediately report any breach to the hotel reception..
In case of problem, the customer must incur civil liability. In case of damage, the hotel reserves the right to charge the guest for the cost of repair or replacement. The same applies to any infraction noted after the client’s departure., the amount of compensation will be debited from the customer's card.
The hotel may require in the event of voluntary or involuntary damage to materials, objects, furniture belonging to the hotel full refund.
The hotel may charge in the event of flooding or water damage, voluntary or involuntary, full reimbursement for damage caused. In the event of damage to other rooms, reimbursement of other guests' nights will be required..
The hotel may require a cleaning fee if the room is left in a condition that is deemed unsuitable.. In case of carpet damage, bedding, bedspring, the hotel will require reimbursement for the damage with a minimum charge of €1000 for repairs and for not being able to re-let the rooms.
Generally speaking, the customer must pay for any damage caused directly to the hotel.. He can call on his insurance (if he wishes to be reimbursed) for all voluntary or involuntary damage that he causes during his stay. All our rooms are non-smoking. The hotel reserves the right to claim the amount of one night's stay for additional cleaning costs from a guest who smokes in their room.. If the customer wishes to continue smoking inside or outside the designated areas, he will be asked to leave the hotel.
In the event of non-compliance with the hotel's internal regulations, the customer will be asked to leave the hotel without being able to demand any reimbursement.. The hotel reserves the right to charge the amount of consumption not declared on departure as well as room damage.. This amount will be taken from the bank imprint provided when booking.. The hotel will have no obligation to notify the customer but can provide them with an invoice upon request..
Article 11 : Claim
Any complaint about the quality of the services provided must be presented to the hotelier immediately..
Article 12 : Forgotten business
Items left or abandoned, may be sold under the conditions provided for by the law of 31 mars 1896. If the customer requests the return of his belongings by parcel or mail, the customer must provide the hotel with a pre-paid envelope or package addressed to the recipient.
Article 13 : Consumer mediation
The Customer is informed by the hotel of the possibility of recourse, in the event of a dispute relating to these General Conditions, to a conventional mediation procedure or any other alternative method of dispute resolution, under the conditions provided for in Title I of Book VI of the Consumer Code.
Article 14 : Acceptance of payment and general conditions of sale
The hotel's internal regulations apply to all reservations.. Any stay entails acceptance of the special conditions and internal regulations of the Hotel. Failure to comply with the above provisions results in immediate termination of the contract..
Article 15: Disputes
In the event of a dispute between the professional and the consumer, they will endeavor to find an amicable solution.
In the absence of amicable agreement, the consumer has the possibility of contacting the consumer mediator to whom the professional reports free of charge, namely MTV Travel under the FEDERATION INTERNATIONNALE LOGIS HOTEL group contract in Paris within one year from the written complaint addressed to the professional.
Referral to the consumer mediator must be made :
IN THE EVENT OF NON-COMPLIANCE BY THE CUSTOMER WITH ONE OF THESE CONDITIONS, THE HOTELIER WILL BE UNDER THE OBLIGATION TO INVITE THE CUSTOMER TO LEAVE THE ESTABLISHMENT IMMEDIATELY AND THIS, WITHOUT ANY COMPENSATION.
Hotel Restaurant Le Relais de Montigny
248 rue du lieutenant Aubert
76380 Montigny
SARL BETWEEN GUIL’MET
489761286700019
PRICING INFORMATION
The prices of our accommodation are available on the reservation pages accessible via the link buttons “To book”. You will also find the General Terms and Conditions there..
